| Brand | Products | Warranty | End User Action |
| 5* | Compatible & Remanufactured Inkjet & Toner Cartridges | 2 year replacement | Printer damage call 01205 318 687. Faulty cartridges return for credit/replacement. |
| Abcon | Scales | 1 year non-registered/ 5 year registered | Call helpline 0871 234 0999. |
| Addis | Bins | 1 to 10 years, varies by model | Return for replacement / credit with proof of purchase (essential) |
| Addis | Catering Jugs & Kettles | 1 to 10 years, varies by model | Return for replacement / credit with proof of purchase (essential) |
| Apple | iPad / iMac & Accessories | 1 year limited warranty | Call helpline UK 0844 209 0611. Ireland (353) 1850 946 191. |
| Barton Storage | Trolleys & Sack Trucks | 1 year | Call 01902 499500. |
| Benq | Projectors | 2 year warranty. 1 year Return to Base, 1 year Pickup and Return | Call BenQ helpline 0207 216 0039. |
| Bionaire | Air Purifiers, Fans, Ceramic Heaters, Oil Filled Heaters, Dehumidifers, Humidifers | Varies by product, see instruction manual | First year, return for credit Rest of warranty, if manufacturing fault and date code is in warranty & proof of purchase can be provided contact manufacturer Contact email: rans@jardences.com |
| Brother | Consumables (including Labelling Tape) | 1 year | Return for credit. |
| Brother | Fax, Printers & P-Touch Electronic Labelling Machines & Scanners | 1 year | DOA Call 08444 999444 to arrange repair, if unable to repair Brother will issue a call reference number (CRN) if fault is within 14 days. Return for credit (with proof of purchase) quoting CRN. Warranty Call 08444 999444 to arrange repair. |
| Burco | All products | 1 year | Call 0844 8153742, if DOA obtain an authorisation number. Warranty Non-returnable to RDC. |
| Canon | Scanners, Inkjet Printers, Fax Machines (B820,B840,JX200,JX500 only) LBP3000 | 1 year | DOA (14 days). Call 0207 660 0186, quoting serial number, to resolve over the phone, if unable to rectify return for credit (with proof of purchase). Products found not faulty will not be credited. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741. Warranty Call 0207 660 0186, quoting serial number, to resolve over the phone, or for Canon to repair or replace as appropriate. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741. |
| Canon | Digital Cameras | 1 year | Call Canon helpline 0207 660 0186. |
| Canon | Personal Copiers, Fax (Not B820, B840, JX200, JX500),Multifunctional Machines LBP5000, LBP5100, LBP3360 | 1 year | DOA (14 days). Call 0207 660 0186, quoting serial number, to resolve over the phone, if unable to rectify return for credit (with proof of purchase). Products found not faulty will not be credited. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741. Warranty Call 0207 660 0186, quoting serial number, to resolve over the phone, or for Canon to repair or replace as appropriate. Missing parts will be sent out FOC, call Robert Scott company on 01869 331741. |
| Casio | Cash Registers | 1 year | DOA (28 days) return with all packaging and accessories. Warranty Call number on warranty card (included with product) for on site repair. Customers in Northern Ireland Casio models are still covered by a one year warranty but in the event of machine failure the customer should contact their direct supplier. |
| Charles Bentley | Bins | 1 year | If Damaged on arrival please call: 01509 224580 Ext: 115 Warranty Return for credit/replacement |
| Deb | Soap Dispensers | Lifetime Guaranteed against normal wear & tear | If possible take a photo & obtain the batch number situated on the back plate when you open the dispenser. Please phone Deb Technical on 01773 855209 |
| Difibtech Lifeline | Defibrillator | 8 year | Contact Wallace Cameron - Helpline Telephone 01698 354600 |
| Durable | Duracard | 1 year | Email duracard.service@durable.de or call Duracard Customer Service 01202 897071. |
| Ease E Load | Warehouse Trolleys | 1 year | Call 0121 356 2224/2228 to arrange repair. |
| Fellowes | Shredders, Laminators & Binders | Varies by machine | DOA (30 days) return with proof of purchase. Return for replacement/credit. Warranty Call 01302 836836 to arrange repair with serial number of machine and proof of purchase. |
| Freecom | All Products | 2 year replacement | Call 00800 38832222 Mon to Thurs 8am to 1pm and between 2pm and 4pm, Friday 8am to 1pm and between 2pm and 3pm. For technical support and if necessary exchange direct with manufacturer. Please also refer to the following website for further help: http://www.verbatim-europe.co.uk/en_1/support.html. |
| Fujitsu | Scanners | 1 year | Call 0870 6000922 (Proof of purchase will be required). |
| GBC | Binding & Laminating | 2 year repair/ replacement | DOA Return for replacement. End user must supply serial number and proof of purchase. Warranty Call 0845 6586600 to arrange repair. |
| HP | Printers & Scanners | 1 year | DOA Call 0845 161 0030 with details of fault. If unable to rectify return for credit. ESSENTIAL to have a copy of proof of purchase. Product must be returned to the RDC within 10 days of purchase. Warranty Call 0845 161 0030 with details of fault. |
| HP | Cartridges, Drums, Maintenance Kits & Fuser Units | 1 year | Return for replacement/credit. |
| Inno3D | 3D Printers, Consumables | 1 year | Call Support Line 0203 910 9155 or email support@inno.com |
| ICG | Fire Equipment & Extinguishers | 1 year | DOA Return for credit (with proof of purchase and full details of issue). Warranty Call 01603 787679 to arrange repair. |
| Jabra | All Products | See individual products | DOA (14 days) return for replacement/credit. Warranty call 01784 220172. |
| Kodak | Digital Cameras | 1 year | DOA/Warranty Email eusupport@jkiltd.com or call 0800 096 7780. |
| Konica Minolta | Consumables | 30 Days/500 page prints whichever is first | Call 0870 600 0359 to arrange repair or replacement. |
| Leitz | All Products | See individual products | Call 01483 776060 |
| LG | Monitors | 2 year | Call UK 0844 847 5454. Ireland 0818 276955. |
| Master Look | Safes | 1 year | Call 01252 311888 in the first instance to discuss the fault. If the conclusion is that the product is faulty, then return for a credit / replacement. If no fault is found when tested by supplier no credit will be issued. |
| Nescafe | Machines | 1 year | Call helpline 0800 745845. |
| Nobo | Electronic Boards | 2 year repair | Call 0800 2795 102 to arrange repair. Must supply serial number and proof of purchase. |
| Nobo | Plug n Play Projection Screens | 3 year return to base warranty | Return for replacement (with proof of purchase). |
| Nobo | OHP Projector | 1 year | Contact Service Centre 0845 658 6600. Fax 01296 732126. Email: halesowencallcentre@acco.com. |
| Oki | Consumables | 1 year | Call 01784 274300 to arrange replacement. Southern Ireland Call 01 4049 570. Northern Ireland Call 0845 6060 445. |
| Olympus | Digital Cameras | 2 year | DOA (28 days) Return for credit/replacement. Warranty Send Camera only no accessories to: Olympus Imaging & Audio, Rico Logistics, Olympus Hub, Unit 48, Evelyn Street, Beeston, Nottingham, NG9 2EU. A return form needs to be completed which can be found at www.olympus.co.uk. Name and address need to be written clearly on the outside of the parcel. Retain serial number and proof of purchase. |
| Panasonic | Consumables | 1 year | DOA Call helpline 0844 844 3852. If deemed as DOA return for credit/replacement. Warranty Call helpline non-returnable. |
| Pantum | Printers & Consumables | 2 year | Call 0330 8280722 (UK) or 0035 15255507 (Ireland) or email supportuk@pantumeurope.com. RMA number will be issued. Non-returnable to RDC without RMA number. |
| Paypal | Card Machine | 1 year | Call 0800 3589448 to claim warranty & troubleshooting |
| Philips | Consumables | 1 year | Contact helpline on 08450 900315 where the technical staff will try to resolve problem. If deemed faulty a HD reference number will be issued so product can be sent back. |
| Philips | Fax machines | 1 year | DOA (Model 4840 90 days, all other models 28 days) Call 08450 900315 first to see if fault can be fixed over the phone. If product is confirmed as DOA then return for credit (with proof of purchase). Warranty Call 08450 900315 to arrange repair. |
| Philips | Dictation Only | 2 year | DOA Call Digital 0207 660 2739 (Ireland (00 353) 1 605 8384); Analogue 01892 668401. A returns reference number must been obtained from the help desk before sending back. Warranty Call 01892 668401 for analogue and 0207 660 2739 (UK),00 353 1 605 8384 ( Ireland) for digital advice and support. |
| Philips | Pico Projectors & Accessories | 1 year | Call helpline 0207 660 2741. |
| Phoenix | Safes | 1 year | Call first as fault can be fixed over the phone 0151 9446414. If product is confirmed as faulty then return for credit (with proof of purchase). |
| Plantronics | Headsets, Amplifiers & Telephones | 2 year refurbished replacement (does not cover damage/ misuse). Encore Pro 3 year refurbished replacement (does not cover damage/misuse) | DOA (21 days) return for credit (with proof of purchase). Warranty Call 0800 410014 for repair or replacement. |
| Polycom | All Products | 1 year | DOA (30 days) return for credit/replacement. Warranty Call 0844 848 0905 or email returns.dept@nimans.net for repair procedure. |
| Postship | Scales | 1 year non-registered/ 5 year registered | Call helpline 0871 234 0999. |
| Praktica | Digital Cameras | 1 year | Call Praktica helpline 01494 768660 for advice. |
| Premier | Letter Openers, Paper Folders | 1 year | Call 0800 988 2429. |
| Rapesco | Heavy-duty Punches/Staplers | 15 year repair (excludes hollow cutters, dies, cutting discs and boards) | Call 01474 852430 for collection/repair. |
| Rexel | Rexel Shredders | 2 year repair with 5 year on cutting heads | Call Service 08456 586600 - engineer repair/straight exchange. Details required by fax or email - model name and number, serial number, proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info). New machine sent usually within 2-3 working days, there will either be a collection of the faulty machine or will ask to dispose. All exchanges are logged on a database. |
| Rubbermaid | Bins & Recycling System | 1 year | Call helpline 02030 279050 with order details and any photos that may help. |
| Rubbermaid | Smoking Bins, Smokers Pole | 1 year | Call helpline 02030 279050 with order details and any photos that may help. |
| Rubbermaid | Mechanical Sweeper | 1 year | Call helpline 02030 279050 with order details and any photos that may help. |
| Rubbermaid | Trolleys & Carts | 1 year | Call helpline 02030 279050 with order details and any photos that may help. |
| Rubbermaid | Barricade Systems | 1 year | Call helpline 02030 279050 with order details and any photos that may help. |
| Salter Brecknell | Scales | 1 year | Call 0845 246 6717 or email sales@brecknellscales.co.uk |
| Samsung | Consumables | 1 year | Return for replacement/credit with proof of purchase (ESSENTIAL). |
| Samsung | Fax Machines, Printers & Multifucational Machines | 1 year | Call 0330 726 7864 for returns reference number. (Same as Call Log number) must be accompanied by all the consumables and accessories it was originally supplied with. Failure to do so will result in the unit being rejected for credit with no exception. |
| Securikey | Security Mirrors/Metal Detector/ Lockit Door Lock | 1 year | Call 01252 311888 in the first instance to discuss the fault. If the conclusion is that this is faulty, then return for a credit/replacement. If no fault is found when tested by supplier no credit will be issued. |
| Sharp | Calculators & Cash Registers | 1 year | Call 0870 738 0000 (Sharpserve) to arrange replacement/repair (with proof of purchase). |
| Sonix | Conference & Reception | 2 or 10 years depending on product | For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase). |
| Sonix | Desking, Storage & Screens | 10 years | For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase). |
| Sonix | Seating | 2 or 5 years depending on product | For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase). |
| Sonix | Steel | 5 years | For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase). |
| Sonix | Tables | 5 or 10 years depending on product | For parts request please contact your local RDC. Other issues return for replacement (with proof of purchase). |
