Some of our recent emails received from customers:
Name: David White
Subject: Customer Comments
Date:
February 08
Message:
How can we help you? I have tried one of your competitors, which seemed a good idea at the time, but found that - while these inks produced good quality prints at a fair price - these did not live up to expectations! The colours were not as natural as those produced when using Think+ cartidges, and the Think+ cartridges from 'Choice' provide much better value for money! I have therefore just ordered a set of Think+ Inkjet Cartidges for my Epson R265 Printer, and will not be purchasing elsewhere in the future.
Name: John Lackenby
Subject: Customer Services
Date:
January 08
Message:
I would like to express my thanks to you for sending me a couple of Colour Cartridges after my complaint. It is nice to be able to deal with a company like yours that does really care about its customers. In the past I have purchased cartridges from quite a few different companies but have never received the first class service that you offer. Once again many, many thanks.
From a 73 year old pensioner.
Name: Carole Pomroy
Subject: Customer Services
Date:
January 08
Message:
Dear Mr. Andrews
Just to let you know that all items in the above order have now been received.
I should like to express my appreciation to all concerned for the promptness which this has been dealt with, especially in keeping me well informed by email of the current stock situation.
Many thanks indeed.
Name: Ricky Mistry
Subject: Contact from the website
Date:
January 08
Message:
How can we help you? Hi, i am just emailing to say thankyou for your quick delivery and ease. I can always rely on choice stationary for inks, and i recommend that other people do too!!!!
Name: Ian Angus
Subject: Contact from the website
Date:
January 08
Message:
How can we help you? I would like to thank you for the way my order was processed which I made over the holiday period. It was posted out to me on the 09.01.08 and I received it the next day again a big thank you to yourselves and the postal service used.
Name: Derek
Subject: Thank You for Your Choice Stationery Order
Date:
January 08
Message:
Paul, what service, my inks arrived just now (11.15am) here on the Isle of Wight, and I only ordered them 10.40pm Tues night.
Name: John M.
Subject: Your Shipment Advice
Date:
January 08
Message:
I have always recommended you to all friends, old and new, since my next door neighbour did it to me. I will continue to do so, your prices and service are good enough for me......do not need extra incentives ! If I haven't said it already..." Happy New Year to all ".....John M. IoW
Name: Christopher Cope
Subject: Your Shipment Advice
Date:
January 08
Message:
Just to let you know that my 2 packages arrived this morning at 08.20am, that is great service - from Jersey to the Shropshire/Welsh Border in less than 24 hours!!
Many Thanks
Name: Richard Taylor
Subject: Your Shipment Advice
Date:
December 07
Message:
Thank you for this, and the thought of reducing packet size to fit through the letter box . I assume in case customers are out or away!
Yet again Choice show why they're the No. 1 internet supplier!
A very Happy Christmas and prosperous New Year, and a welcome and well deserved break.
Name: Fernando Sbarbaro
Subject: Thanking you for your kindness
Date:
December 07
Message:
I wish to thank you for your kindly and prompt assistance and the replacement cartridges gift. I was very much pleased. Persons as you are a rarity, you literally went out of your way, I won't forget it, I am a Sicilian. You now have a customer for life !!!!.
Next coming year I shall send you contacts of all family, friends and business colleagues and acquaintances for their supplies.Not much time left to compile a list now, I am readying to go to Sicily for the Xmas holidays as every year to see mum. Also thank you very much for the lovely Xmas card thought, so very nice
Name: Geoff Bland
Subject: Think Cartridge for RX560 printer
Date:
August 07
Message:
Thank you for replying to my earlier email about the faulty ink cartridge. I am very happy to say that the replacement arrived in the post this morning. As I said, I did not think I was justified in asking for one - so I am grateful for your generosity. I shall certainly continue to be a faithful customer of yours!
Name: David Kay
Subject: Thank you for brilliant inks!
Date: August 07
Message:
I have been using your Think Inks for some time now and they are brilliant. I have only ordered the 3 colours as I had a supply of one of your competitors black inks. My very expensive All-In-One-Printer failed because the black ink printer-head dried so hard I could not clean it. All of the 3 colour inks supplied by you were still brilliant and caused no problems at all!! Thank you for a great product and great value deals!
Name: Tom Macpherson
Subject: Thanks
Date: August 07
Message:
I've been using Choice for all my consumables for 2 years or so. Just want to say thanks for a great service and reliable products at a great price.
Haven't ordered any of the recently introduced Thinkjet compatibles for my Canon Pixma 5200 as yet (still working through the last batch of Canon I ordered from you) but hopefully the compatibles are up to the same high standard as the rest of your products. I'll be ordering some soon to see.
I teach computing & digital photography and am always happy to recommend your products & company to my students.
Name: Gill Bridge
Subject: Customer Service
Date: August 07
Message:
Dear Brady many thanks for your information. I'll place an order for the high volumes.
It's really good to deal with a professional organisation which puts the client first. (Viking Direct did the same) which is why you succeed. No mither, just pure service and no hassle! I'll put your services to my friends. Many thanks.
Name: Philip Potter
Subject: Feedback from a customer
Date: August 07
Message:
I am only a small customer of yours buying £20 to £30 lots every few months but the service you offer has always been first class and on the rare occasions I've had a problem cartridge which the printer couldn't recognise your staff have apologised and replaced the item quite cheerfully.
Thank you for such good service.
Name: Colin Padley
Subject: Comments
Date: August 07
Message:
I work for BT and I'm very aware of customer care, so I must say I'm very impressed by your policy of keeping the customer informed, it gives a very professional image of your company, and unfortunately a rare thing these days.
Name: Nigel Borham
Subject: Customer Services
Date: August 07
Message:
I do not normally write to companies unless I have a complaint or they deserve praise for their service, so here goes.
Having been a customer of "Choice" for a good number of years now, this is an ideal opportunity to say a huge thank you for the service you have provided to me.
You certainly live up to your name and are very fair and "customer friendly".
The customer service department is very polite, helpful and so willing to help on all sorts of queries.
I had problems with a couple of cartridges once and the service was second to none. Cartridges sorted (by return of post) a helpful dialogue and a happy customer. Recently the problems on delivery (due to the postal strike and flooding in South Yorkshire) were soon sorted with a friendly service through a quick phone call.
Please thank your staff from one very satisfied customer. I may not be a bid spender, but I certainly find that my irregular orders are all treated exceptionally hastily and I continue to recommend you to people when they comment on the standard of colour produced in documents and photographs. You do not need a posh expensive printer with expensive cartridges. I have an Epson Stylus Colour 880 and use the Think and Re-ink cartridges. They are excellent.
Well done Choice Stationary - keep up the good work
Name: David White
Subject: Comments
Date: August 07
Message:
I would just like to say that I have been using compatible inkjet cartridges from Choice Stationery for some time now, and have always been more than satisfied with the quality and value for money. They are less than half the price of the original (Epson) cartridges, and in my opinion produce better quality photo prints when using the Think cartridges. I noticed the service was slightly slower than usual the last time I ordered, but at least there was a good reason for it as explained in your email.
Keep up the good work of supplying a quality product at a realistic price, and I - along with many others I am sure - will continue to come to ChoiceStationery for their supplies. You deserve the accolade from the ComputerActive magazine via their readers - of which I am one. Congratulations.
Name: Jim Reed
Subject: Service
Date: August 07
Message:
On Tuesday at 5.16 p.m. I ordered 6 + 2 free (8 for £17.92) for my Epson DX6000. On Thursday at 9.00 a.m. I received my order complete.
What could be better than that!? Your prices and products are excellent and your service is brilliant. I recommend Choice Stationary Supplies to all my friends.
Name: Simon Stracey
Subject: Comments
Date: August 07
Message:
I have bought from your firm (only small amounts, but important to me) for many years now, and have always been totally satisfied with your quality, your good value and your excellent service. When I complained about the tint of some inkjet photo paper a few months ago, your staff were polite, sensible and rapid in their response. That is one of the reasons I have continued to deal with you.
Last year I was with my brother-in-law in Austria, for whom I had placed orders for his inkjet supplies. We found that a cartridge would not fit his printer, so I had to enquire of your staff what to do. He was absolutely astonished and delighted that we had the problem licked in a couple of hours through an exchange of emails. There is nothing like dealing with real people, in this country, who make good service their buzzword.
Name: DAVE NOWELL
Subject: Choice Stationery Supplies
Date: August 07
Message:
re delivery of blank cd-r there is only one word to describe your service IMPRESSIVE!!!
MANY THANK BEST WISHES TO ALL
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